How to Use the LIFT
- If you have a STARS Gold Card, you may schedule LIFT trips up to 14 days in advance, but must call at least the day you travel.
If you are 62 or over, with photo ID, or have a STARS Silver Card, you my schedule Lift trips 2 days in advance.
STARS cannot guarantee you a ride.
Others may call only the day you wish to travel, 2 hours before you desire pick-up. STARS cannot guarantee you a ride.
- Call STARS Lift Coordinators at 753-9527 to schedule your trips on the LIFT. Have the following information ready:
- What day you wish to travel;
- Where is your pick up location;
- Where you wish to go;
- What time is your appointment;
- If you use a wheelchair or Amigo;
- If any one will travel with you, such as a Personal Care Attendant; and
- Whether you need a return trip, and when.
- The Lift Coordinator will find the best available time(s) for your pick-up(s) and drop off(s). If the pick-up and drop-off times are not acceptable to you, it is your right to refuse the trip.
- If your trip is for a medical or dental appointment, please let the doctor’s office know you are using STARS and ask for the approximate return time. Doctor’s offices will work with you to be sure you can use public transportation.
- If you need to cancel or reschedule a LIFT trip, please call 753-9527, 8:00 AM to 5:00 PM weekdays or 753-9541 ext. 306 at other times. Please call at least 30 minutes before your pick up time!